At AIZOME, we believe in giving you ample time to experience the quality and comfort of our products. That's why we offer an extraordinary 12-month trial period, unlike any other. We're confident that once you try AIZOME, you'll never want to part with it.
If, for any reason, you decide to initiate a return within your trial period, our dedicated Customer Care team is here to assist you. You can reach us here:
- Tel. +1 312-715-7170
Our team will guide you through the return process from start to finish.
To be eligible for a return, please ensure that your bedding is clean and undamaged, and you're within the 12-month trial period. All return requests must be approved before processing.
Once your return is approved, we'll refund the full unit price of your purchase, excluding any discounts or promotional items received. The refund will be processed to your original method and amount of purchase. Please note that while you're eligible for a full refund of the purchase price, any fees or levies charged by your local government are non-refundable.
To return the item(s), simply send them back to the following address within the 12-month trial period:
- Returns Dept. AIZOME
- 4031 Industrial Center Dr. Ste75,
- North Las Vegas, NV, 89030
- +1 415-237-3677
Please ensure that only the items included in your approved return request are sent back.
Please note that the return policy does not apply to AIZOME Mask, AIZOME Mesh Filters, and international bedding orders.