Privacy Policy

Privacy Policy

Last updated: October 2025

This Privacy Policy describes how AIZOME (“we”, “our”, “us”) collects, uses, and shares your personal information when you visit or make a purchase from www.aizome.me (the “Site”).

1. Personal Information We Collect

Information you provide

• Contact details (name, email, phone number)
• Billing and shipping addresses
• Order details and support communications
• Payment details (processed securely by Shopify; we do not store full card numbers)

Information collected automatically

When you browse the Site, we automatically collect device and usage information such as IP address, browser, time zone, pages viewed, referring sites/search terms, and interactions with the Site. We use cookies, log files, web beacons, tags, and pixels to enable and improve the Site.

Information from our service providers

• Shopify (store hosting, checkout, payments, order management)
• Google Analytics 4 (site analytics and performance)
• Meta Pixel (advertising measurement and relevance)
• Klaviyo (email and SMS marketing automation)

2. How We Use Your Information

• Process, fulfill, and deliver orders; provide invoices and confirmations
• Provide support and communicate about your orders
• Send marketing emails/SMS if you have opted in
• Detect and prevent fraud; secure our services
• Analyze and improve our website and advertising performance

3. Sharing Your Information

We share information with trusted service providers who assist us in operating the Site and fulfilling services (e.g., Shopify, Klaviyo, payment processors, shipping carriers, analytics and advertising partners).

We do not sell personal data. We may disclose information to comply with law, respond to lawful requests, or protect our rights.

SMS exception: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Behavioral Advertising

We use cookies and pixels (including Google and Meta) to show ads we think may be relevant to you and to measure their effectiveness. You can manage interest-based ads via:

• Google Ads Settings
• Facebook Ad Preferences
• Microsoft/Bing Ad Settings
• Digital Advertising Alliance Opt-Out

5. Your Rights

Depending on where you live (including the EU, UK, and California), you may have rights to access, correct, delete, or receive a copy of your personal information, and to withdraw marketing consent at any time.

• GDPR/UK GDPR: rights of access, rectification, erasure, restriction, portability, and objection.
• CCPA/CPRA (California): rights to know, delete, correct, and to opt out of “sale” or “sharing” for cross-context behavioral advertising. We do not sell personal data; to request that we limit data use for advertising or to exercise any rights, contact us at hello@aizome-textiles.com.

To exercise your rights, email us at hello@aizome-textiles.com. We may need to verify your identity before processing a request.

6. International Data Transfers

Our Site is hosted in the United States. If you access the Site from the EU/UK or other regions, your data may be transferred to the US. We rely on our providers’ appropriate safeguards (e.g., Shopify and Klaviyo transfer mechanisms) to protect such data.

7. Data Retention

We retain order and account information as long as necessary for tax, accounting, compliance, and customer service, unless you request deletion (subject to legal obligations).

8. Security

We use administrative, technical, and organizational safeguards (including HTTPS/TLS and vetted processors). No method of transmission or storage is 100% secure.

9. Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will be posted on this page.

10. Contact

SMS Marketing Privacy Notice

We use Klaviyo to send SMS messages, including promotions, order updates, and cart reminders. By opting in to SMS, you agree to receive text messages from AIZOME at the phone number you provide. Message frequency varies. Message and data rates may apply.

How we collect and use SMS data

• We collect your phone number when you opt in via forms, checkout, or pop-ups.
• We may use cookies or plugins to detect when a cart has been abandoned and send reminder texts.

AIZOME’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

SMS data (opt-in status, message history, preferences) is used solely to deliver messages you have agreed to receive and to maintain opt-in/opt-out records.

Data sharing

We do not sell, rent, or share SMS opt-in data or consent with third parties.

How to opt out

You can unsubscribe at any time by replying STOP to our messages or by contacting hello@aizome-textiles.com.

Mobile Terms of Service

AIZOME
Last updated: Oct. 27, 2025

The AIZOME mobile message service (the “Service”) is operated by AIZOME (“AIZOME”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to AIZOME’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of AIZOME through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with AIZOME. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to +1 866-283-7141 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other AIZOME mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +1 866-283-7141 or email hello@aizome-textiles.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.