Guarantee, Warranty & Returns

North America:

BEDDING Sleep Trial, Return Policy, and Warranty:

12 MONTH TRIAL, RISK FREE
AIZOME offers a 12 month sleep trial, the longest trial period in the bedding industry. We want you to love AIZOME and we offer a 12-month sleep trial to feel confident that our sheets are as great as we say they are. If you are not satisfied with our products, simply return via our returns process. Details here.

*The trial will not apply to AIZOME Mask, AIZOME Mesh Filters, and any bedding orders from outside of the U.S. Shipping, duties and taxes are non-refundable, and a return shipping fee will be charged.

AIZOME MANUFACTURING WARRANTY
We not only make great things, we make them to last, and we stand by the quality of our products. If you experience any manufacturing defects, such as seams opening or any faults due to our manufacturing practices, we will replace your product free of charge. Our commitment to quality ensures that you can trust in the durability and craftsmanship of everything we make.

HEALTHWEAR RETURN POLICY AND WARRANTY:
At AIZOME Textiles, we value sustainability and customer satisfaction and work to honor these priorities in our return policy. We're happy to accept returns of unworn items in their original condition (unwashed, tags attached, shoes in shoe boxes) within 20 days of your order's ship date. Returns within the US and Shengen area incur a $5 shipping label fee, which is deducted from your refund once your return has been processed or waived if you opt for a store credit refund. International returns incur a $15 shipping and processing fee. Outside of the return window, we generally cannot offer a refund or exchange.

• Return Window: You may return any product for a full refund within 20 days after having received the product. Shipping costs are non-refundable upon return for all countries, including the United States. For international shipping, duties and taxes are non-refundable.

• Condition: Returned products must be in their original condition, unworn, unwashed, and in their original packaging.

• Process: To initiate a return, please contact our customer service team at by email, chat or phone for a return authorization. We will guide you through the return process and provide you with a return shipping label.

LIFETIME MANUFACTURING WARRANTY
We stand by the quality of our products. AIZOME Textiles offers a lifetime manufacturing warranty on all our products. If you experience any manufacturing defects, such as seams opening or any faults due to our manufacturing practices, we will replace the product free of charge. Our commitment to quality ensures that you can trust in the durability and craftsmanship of everything we make.

WHY WE DO IT
Textiles are now the biggest polluter making up 20% of the global CO2 pollution, the largest item in landfills and the biggest source of plastics pollution. The average human throws away their own body weight in fabrics every two years. We manufacture with pride in workmanship and perfection and make products to last a life-time.

Germany & Europe:

*The trial will not apply to AIZOME Mask, AIZOME Mesh Filters, and any bedding orders from outside of the Germany. Shipping, duties and taxes are non-refundable, and a return shipping fee will be charged.

AIZOME 30 YEAR MANUFACTURING WARRANTY
We not only make great things, we make them to last, and we stand by the quality of our products. If you experience any manufacturing defects, such as seams opening or any faults due to our manufacturing practices, we will replace your product free of charge. Our commitment to quality ensures that you can trust in the durability and craftsmanship of everything we make. For legal reasons, our warranty is limited to 30 years.

HEALTHWEAR RETURN POLICY AND WARRANTY
At AIZOME Textiles, we value sustainability and customer satisfaction and work to honor these priorities in our return policy. We're happy to accept returns of unworn items in their original condition (unwashed, tags attached, shoes in shoe boxes) within 20 days of your order's ship date. Returns within the and Schengen area incur a 5€ shipping label fee, which is deducted from your refund once your return has been processed or waived if you opt for a store credit refund. International returns incur a 15€ shipping and processing fee. Outside of the return window, we generally cannot offer a refund or exchange.

• Return Window: You may return any product for a full refund within 20 days after having received the product. Shipping costs are non-refundable upon return for all countries. For international shipping, duties and taxes are non-refundable.

• Condition: Returned products must be in their original condition, unworn, unwashed, and in their original packaging.